Acceptable Use Policy

This policy forms part of the Premier Terms of Service and applies to anyone who accesses Premier through an account, workspace, portal, form, integration or other product interface.

It is intended to protect ordinary business use while setting clear boundaries around activity that can harm customers, third parties or the operation of Premier.

Premier is designed for day-to-day business operations such as maintaining customer and company records, managing sales opportunities, coordinating projects, assigning tasks, handling requests, routing approvals, storing working files, managing workflows and sharing selected information through customer-facing experiences.

Reasonable use of automation, reporting, exports, imports and supported integrations is part of the intended product experience.

You must not use Premier to create, store, process, transmit or distribute material that is unlawful, fraudulent, intentionally deceptive, abusive, threatening, defamatory in violation of law, exploitative, or that unlawfully infringes intellectual property, privacy or other rights.

You are responsible for the content your organization chooses to place in Premier and for ensuring that your use of that content is lawful and appropriate for your business relationship with the people involved.

Do not place information into Premier that your organization is not permitted to collect or process. Unless Premier has expressly agreed to an appropriate arrangement for the relevant use case, avoid using general available-text fields to store highly regulated credentials, full payment card data, authentication secrets or other information that requires specialized handling.

If your organization has a specific regulatory or data-classification requirement, contact Premier before relying on the platform for that workflow so the intended use can be evaluated properly.

Do not attempt to gain unauthorized access to an account, workspace, database, file, API, infrastructure component or another customer's information. Do not bypass or defeat authentication, permissions, rate limits or technical controls intended to separate users and workspaces.

Credential stuffing, brute-force activity, exploitation of known vulnerabilities, unauthorized scanning and attempts to extract information belonging to other customers are prohibited.

Do not intentionally overload, disrupt, degrade or interfere with Premier or infrastructure used to provide it. Denial-of-service activity, destructive testing and intentionally excessive request patterns are not permitted.

If your organization expects unusually high volumes, large migrations or intensive automation, contact Premier so the workload can be planned around the supported product behavior.

Automations and integrations should use supported interfaces and reasonable request patterns. Respect published limits, handle errors and retries sensibly, and avoid creating loops that generate unnecessary load or duplicate activity.

Do not use undocumented access methods to scrape private product surfaces, defeat technical restrictions or collect information that your organization would not otherwise be authorized to access.

Where Premier supports notifications, forms, portals or other communication workflows, use them to communicate with people your organization has a legitimate reason to contact.

Do not use Premier to facilitate unlawful spam, deceptive outreach, impersonation or bulk messaging practices that violate applicable law or the rights of recipients.

Do not misrepresent your identity, organization, authority or relationship with Premier in a way that is intended to deceive another person. Do not use Premier branding to imply sponsorship, partnership or approval that Premier has not granted.

You may not resell, sublicense or provide access to Premier as a standalone service unless Premier has authorized that arrangement in writing. You also may not use unauthorized automated methods to copy substantial parts of the product for the purpose of reproducing or operating a competing hosted service.

This restriction does not prevent your organization from using its own business processes, know-how or exported customer data elsewhere.

Good-faith vulnerability reports can be sent to legal@premiergm.com. Include enough information for Premier to understand and reproduce the issue where reasonably possible.

Research must be limited to accounts and workspaces you are authorized to use. Do not access another customer's information, persist access, exfiltrate data, perform denial-of-service testing or publicly disclose an unresolved issue in a way that creates avoidable harm.

Workspace administrators are responsible for the users, external collaborators and portal participants they invite, and for removing or changing access when it is no longer appropriate.

If an account is compromised or suspicious activity is detected, administrators should remove unnecessary access, secure affected credentials and contact Premier promptly if service-side assistance is needed.

If you believe Premier is being used in violation of this policy, email legal@premiergm.com with the organization or workspace context, the activity observed and any information that can help Premier investigate.

Please do not include more sensitive information than is necessary to explain the issue.

Where practical, Premier will contact the workspace administrator, explain the concern and provide a reasonable opportunity to correct the issue. The response may include guidance, rate limiting, feature restriction, temporary suspension or termination depending on the seriousness and persistence of the activity.

Premier may act without advance notice where waiting would create a meaningful risk to the service, another customer, a third party, public safety or the integrity of an investigation.

If you are unsure whether a planned workflow is compatible with this policy, contact legal@premiergm.com before deployment. A short explanation of the intended use is usually enough for Premier to understand the question.