Terms of Service

These Terms of Service form an agreement between Premier Global Management, LLC and the organization or person that subscribes to, pays for or uses Premier. If you use Premier on behalf of an organization, you confirm that you have authority to accept these terms for that organization.

If your organization and Premier have signed a separate written agreement, order form, statement of work or similar contract, that document will control to the extent it expressly conflicts with these online terms.

Premier is a hosted business operations platform designed to connect customer relationship management, sales, projects, requests, tasks, workflows, approvals, files, portals, forms, inventory and reporting.

The specific features available to you depend on your plan, workspace configuration and the product capabilities that are generally available at the time. We may improve, modify or replace features as the product develops. Where a material change would significantly affect an active customer workflow, we aim to provide reasonable notice and a practical transition path where feasible.

Each user should use an individual account rather than sharing credentials. You are responsible for keeping credentials secure and for activity performed through accounts under your organization where that activity results from your administration or authorized use.

Workspace administrators control user invitations, roles, permissions and access removal using the controls available in Premier. Your organization is responsible for deciding who should have access and for promptly removing access when it is no longer appropriate.

Your organization retains its rights in the customer, company, project, task, request, file and other business information it places in Premier. Premier does not take ownership of that content.

You grant Premier the limited rights needed to host, copy, transmit, display, process and otherwise handle that content for the purpose of providing, securing and supporting the service. Our handling of personal information is also described in the Privacy Notice.

Your organization is responsible for the accuracy, legality and appropriateness of the data it chooses to collect or store in Premier and for obtaining any permissions or notices required for that use.

Where customer portals, forms or external collaboration features are enabled, your organization controls what information is shared and who is invited. External access is intended to provide a focused view of relevant records rather than access to the full internal workspace.

Your organization remains responsible for configuring those permissions appropriately and for the conduct of people it invites to participate in its workspace or portal experience.

You may use Premier for lawful business and professional purposes. You must not use the service to break the law, infringe the rights of others, distribute malicious material, interfere with the service, bypass access controls, access another customer's data without authorization or carry out prohibited security testing.

The Acceptable Use Policy forms part of these terms and provides more practical examples.

Premier may allow you to connect third-party services. Those services are provided by their respective providers and may be subject to separate terms, privacy notices, fees and availability.

If you authorize an integration, you instruct Premier to exchange the information reasonably needed for that connection. Your organization is responsible for deciding whether the third-party service is appropriate for its use and for maintaining any third-party account required for the integration.

Core Premier CRM access is available. Optional Team and Business onboarding support is prepaid for one user for a fixed one-month or 12-month term and does not renew automatically. The price and included services are shown before checkout. Our Refund Policy explains the 14-day refund window for eligible payments. A separate written agreement may set additional service and billing terms.

Fees are due according to the applicable invoice or checkout terms. We may pause separately agreed paid services for material non-payment after reasonable notice and an opportunity to resolve the issue. A support purchase does not place existing core CRM features behind a paid plan.

Premier is continuously developed. Updates may include new functionality, changes to existing workflows, performance improvements and security fixes.

Features identified as preview, beta, experimental or similar may change more frequently and may not be suitable for workflows that require a fixed production behavior. Where a preview has additional terms, those terms will be presented with the feature.

We work to provide a reliable service and may publish incident information through the Premier status service. Planned maintenance, infrastructure events, third-party outages and other operational issues can occasionally affect availability.

Unless your organization has a separate service level agreement, these online terms do not create a specific uptime guarantee or service credit commitment. Support is provided through the channels included with your plan or separately agreed with Premier.

Premier, the software, site design, product interfaces, documentation, branding and other materials provided by Premier Global Management, LLC remain owned by Premier or its licensors. While your account is authorized, you receive a limited, non-exclusive right to use the service for your organization's internal business purposes in accordance with these terms.

You may provide feedback and suggestions. Premier may use that feedback to improve the service without restricting your ability to continue using your own ideas, processes or business know-how.

Each party may receive non-public business, technical or commercial information from the other. Each party agrees to use reasonable care to protect the other's confidential information and to use it only for the relationship contemplated by these terms.

Confidentiality obligations do not apply to information that is already public through no breach, independently developed without use of the confidential information, lawfully received from another source without confidentiality duties, or required to be disclosed by law.

Your organization may stop using Premier or request workspace closure. Current prepaid support purchases do not renew automatically. Any cancellation of separately contracted recurring services follows that agreement. We may suspend or terminate access for material breach, material non-payment, unlawful use or activity that creates a significant security or service risk.

Where the situation allows, we will normally provide notice and a reasonable opportunity to correct the issue before suspension. Immediate restriction may be appropriate where waiting would create meaningful risk to Premier, another customer, a third party or the integrity of the service.

Customers should export information they need before the end of service. Premier may provide a limited recovery or transition period after service ends, after which workspace content may be removed from active systems and later expire through normal backup cycles.

We may retain limited billing, security, legal and transaction records where reasonably required for business records, dispute resolution, fraud prevention or legal obligations.

Premier will provide the service with reasonable care and skill. Except for warranties that cannot lawfully be excluded and any express commitment in a separate written agreement, the service is provided on an as-available basis without additional implied warranties, including implied warranties of merchantability, fitness for a particular purpose or non-infringement.

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special or consequential damages, or for lost profits, revenues, goodwill or business opportunities arising from these terms.

To the maximum extent permitted by law, Premier's aggregate liability arising from the service during any twelve-month period will not exceed the amount your organization paid Premier for the affected service during that period. Nothing in these terms limits liability that cannot legally be limited or excluded.

These terms are governed by the laws of the State of North Carolina, United States, without regard to conflict-of-law rules. Subject to any mandatory rights that apply to you, disputes relating to these terms may be brought in the state or federal courts located in Mecklenburg County, North Carolina.

Before filing a formal claim, we encourage both parties to contact one another and make a reasonable attempt to resolve the issue directly.

We may update these terms as Premier evolves. The current update date appears on this page. If a change materially affects active customers, we will provide additional notice where appropriate before the change takes effect.

Continued use after the effective date of updated terms constitutes acceptance to the extent permitted by applicable law.

Questions about these terms can be sent to legal@premiergm.com. Premier Global Management, LLC is located at 16192 Coastal Highway, Lewes, DE 19958, United States.