- 01Premier core CRM access is available. Optional Team and Business onboarding support can be purchased for one user for a fixed one-month or 12-month term.
- 02Your organization remains responsible for its account, users, workspace activity and compliance with the Terms of Service and Acceptable Use Policy.
- 03Premier may improve, add, change or retire product capabilities as the service evolves.
- 04Implementation, migration, consulting, training or other professional services may be covered by a separate written agreement when requested.
- 05Organizations should export records they need before intentionally closing a workspace or ending use of the service.
- 06Eligible Premier payments are covered by a 14-day refund window under our Refund Policy.
This summary is for orientation. The complete sections below govern where they contain additional detail.
Scope of these access terms
These Service Access Terms apply to use of the Premier CRM and operations platform provided by Premier Global Management, LLC, unless your organization has a separate written agreement that states different terms.
The Terms of Service govern use of the platform generally. These Service Access Terms explain available workspace access, fixed-term support purchases and separate organization-specific service arrangements.
Product access and commercial terms
Core Premier CRM access remains available. Optional Team and Business support is available as a prepaid, one-user purchase for one month or 12 months. The full amount is charged once through MemberConsole using Razorpay Standard Checkout. These purchases do not renew automatically and do not place existing CRM functionality behind a paid plan.
After a verified support purchase, the Premier team will contact the purchaser to arrange onboarding or rollout assistance. The support term and included services are shown before checkout. Additional users or organization-specific implementation requirements can be agreed separately with our sales team.
Any additional pricing, technical limits, service levels and other custom commercial terms will be described in the applicable order, proposal, agreement or other written confirmation.
For eligible payments made to Premier, see our 14-day Refund Policy. A separate written agreement may set different refund terms.
Accounts and workspace access
Your organization is responsible for maintaining accurate account information, controlling who is invited to its workspace and removing access when a person no longer needs it.
Administrators should assign access according to each user's responsibilities and should protect account credentials in accordance with the Terms of Service and Premier security guidance.
Product changes
Premier may release new capabilities, improve existing functionality, change technical limits or retire features as the platform evolves.
Where a material change is likely to affect normal use of the service, Premier may communicate the change through the product, documentation, email, website or another reasonable channel.
Professional services
Implementation assistance, data migration, custom integration work, consulting, training, special support arrangements or other professional services are included only when stated in the applicable commercial arrangement.
If an organization requests additional professional services, the scope, delivery terms and applicable fees may be set out in a written order, statement of work or other agreement before that work begins.
Third-party services
Some workflows may connect to third-party products, infrastructure or services. Those third parties may have their own terms, pricing or usage limits that are separate from Premier's commercial terms.
Your organization is responsible for any third-party account it chooses to connect and for understanding the terms that apply to that external service.
Fair and responsible use
Access to Premier requires responsible use. Activity must comply with the Terms of Service, Acceptable Use Policy, the applicable commercial arrangement and applicable law.
Premier may take reasonable steps to protect the service from abuse, security threats, unlawful activity or usage that materially disrupts the platform for other users.
Support and documentation
Premier may provide documentation, help content, product guidance and support channels to help organizations use the platform effectively.
The availability and format of support may vary according to the applicable commercial arrangement. Any specific support commitments will be described in writing with the relevant organization.
Closing a workspace
If your organization chooses to stop using Premier, it should export records it needs before closing the workspace or requesting account deletion.
After closure or termination, workspace data may be removed from active systems and residual copies may expire through normal backup and recovery cycles. Limited security, legal or administrative records may be retained where reasonably required.
Separate organization arrangements
Premier may enter into separate written arrangements covering pricing, implementation, support, security requirements, service commitments or other organization-specific needs.
If a separately signed agreement conflicts with these Service Access Terms, that written agreement controls for the organization and subject matter it covers.
Questions
For questions about product access, pricing, account administration or service arrangements, contact legal@premiergm.com.