Privacy Notice

Premier is provided by Premier Global Management, LLC. For information collected directly through premierhelm.com, sales conversations, billing and Premier account administration, Premier Global Management, LLC generally acts as the business or controller responsible for deciding why that information is used.

For customer records, projects, requests, files and other information stored inside a customer's workspace, the subscribing organization generally decides what is entered and why. In that context, Premier processes the information to provide the service on that organization's behalf.

Account and contact information. This can include your name, work email address, company, role, phone number, billing contact details and information you provide when requesting support, contacting sales or creating an account.

Workspace content. Depending on how your organization uses Premier, this can include customer and company records, opportunities, project information, tasks, requests, approvals, files, forms, portal submissions, comments and other operational records.

Usage and technical information. We may collect IP address, browser and device information, pages or product areas requested, authentication events, timestamps, diagnostic information and similar service logs used to operate, secure and troubleshoot Premier.

Public assistant conversations. If you use Premier Neo, the messages you submit, recent conversation context and the current page are sent to our server and configured OpenAI service to generate a reply. Do not include passwords, payment details, sensitive personal information or confidential workspace records in the public assistant.

Billing information. We may receive billing status, transaction references, plan information and limited payment-related details from payment providers. Payment card processing may be handled by the applicable payment provider rather than stored directly by Premier.

Your organization remains responsible for the business information it chooses to place in Premier. We use workspace content to host the records, display them to authorized users, run the features your organization enables, provide support you request and maintain the service.

Premier does not claim ownership of customer workspace content. Your organization is responsible for ensuring it has an appropriate basis to collect and use information it places in the workspace, including information submitted through forms or customer portals.

We use information to create and administer accounts, authenticate users, provide product features, apply workspace permissions, process subscriptions, respond to support requests, communicate about the service and maintain the reliability and security of Premier.

We may also use aggregated or de-identified operational information to understand product usage and improve usability, provided that the information does not identify a customer or individual in a manner that is reasonably linkable back to them.

We do not use customer workspace content to create advertising profiles or to target third-party advertising.

Where the GDPR, UK GDPR or similar law requires a legal basis, our processing may rely on performance of a contract, legitimate interests, consent or compliance with a legal obligation, depending on the purpose and context.

Examples include contract performance for providing a paid workspace, legitimate interests for security and ordinary business communications, consent for optional marketing or non-essential cookies where required, and legal obligations for tax, accounting or lawful requests.

The public application uses browser storage for interface preferences. Premier Tools stores small preference records such as favorites, recent tool IDs and appearance settings in local storage or IndexedDB, depending on the tool interface. Compatible conversion files and text are processed in the browser rather than uploaded to a Premier conversion server. Account sign-in and registration take place at dashboard.premierhelm.com and use the storage required for authenticated sessions.

The public application does not configure an advertising tracker. Hosting and security providers may process technical information needed to deliver the site. You can inspect, clear or restrict cookies and browser storage through your browser settings. Disabling storage required for authentication can prevent parts of the signed-in service from working correctly.

We do not sell personal information. We may share information with service providers that help operate Premier, such as hosting, Supabase database and contact services, email delivery, payment processing and OpenAI for Premier Neo. They are expected to process information only for the services they provide to Premier and subject to appropriate contractual obligations.

Information may also be disclosed where reasonably necessary to comply with law, respond to valid legal process, protect the security or rights of Premier or others, investigate abuse, or support a corporate transaction such as a merger, financing, acquisition or sale of assets.

If you need current information about material service providers used for your deployment or procurement review, contact us at legal@premiergm.com.

Premier Global Management, LLC is a United States company and information may be processed in the United States and other locations where our service providers operate.

Applicable cross-border transfer restrictions and safeguards apply. Email legal@premiergm.com about processing locations and contractual requirements for your organization before submitting data with special location requirements.

We retain information for as long as reasonably needed to provide the service, maintain legitimate business records, resolve disputes, meet legal obligations and protect Premier and its customers.

Workspace data is generally kept while the account or relevant service agreement remains active. After service ends, data may remain available for a limited recovery or transition period before removal from active systems, with residual copies expiring through normal backup and recovery cycles.

Some billing, tax, security and transaction records may be retained longer where required for accounting, fraud prevention, legal or compliance purposes.

Premier is designed around authenticated accounts, workspace boundaries and role-based access where supported by the relevant product area. Workspace administrators are responsible for assigning appropriate access and removing access when it is no longer required.

We use reasonable administrative, technical and organizational measures intended to protect information against unauthorized access, loss, misuse or alteration. No online service can promise absolute security, so customers should also use strong credentials, appropriate user access and sensible data-handling practices.

For more information about product-facing controls and the scope of our published security claims, see the Security page.

Depending on where you live, you may have rights to request access, correction, deletion, portability or restriction of certain personal information, or to object to certain uses. You may also have the right to withdraw consent where processing relies on consent.

If the information is held inside a workspace controlled by your employer, customer or another organization, that organization may need to handle the request first because it determines how the record is used. Premier can assist the subscribing organization where appropriate.

To make a request directly to Premier, email legal@premiergm.com. We may need to verify your identity and the scope of the request before acting on it. You may complain to your local data protection authority. Where applicable law provides an appeal of a denied request, email legal@premiergm.com with the original request reference.

You can unsubscribe from optional marketing messages using the unsubscribe control in the message or by contacting us. Service communications about your account, security, billing or material product changes may still be sent where necessary to administer the service.

Premier is designed for business and professional use and is not directed to children. We do not knowingly offer the service for independent use by children under 16.

We may update this Privacy Notice as Premier, our service providers or applicable law changes. The current update date appears on this page. If a change materially affects how customer information is handled, we will provide additional notice where appropriate.

Questions about this notice, privacy requests and data-handling questions can be sent to legal@premiergm.com.

Premier Global Management, LLC, 16192 Coastal Highway, Lewes, DE 19958, United States.