Refund Policy

Premier Global Management, LLC accepts refund requests for eligible payments made within the previous 14 calendar days. The window starts on the date the payment was completed and applies separately to each eligible charge, including any recurring charge expressly agreed in a separate contract.

You can request a refund without giving a reason. Requests made after the 14-day window are not covered by this voluntary policy, but any rights you have under applicable consumer or other law remain in place.

This policy covers prepaid Team and Business onboarding support and other Premier digital products purchased directly from Premier or through an authorized payment provider acting on Premier's behalf. Core CRM access is available. AI credits are not currently sold on this website.

Payments to unrelated third parties are governed by those providers' policies. Individually negotiated implementation, consulting, migration, training or other professional services may have separate refund terms in the applicable written agreement.

Email legal@premiergm.com within 14 calendar days of the payment. Include the email address associated with your Premier account, the date of the charge and a receipt, invoice number or transaction reference if available.

If you cannot find your receipt, send us the account email and approximate payment date so we can locate the transaction. We may ask for information needed to verify the payment and protect your account.

We review the request against the payment date and this policy. For an eligible request, we issue the refund through the original payment provider and return the applicable amount to the original payment method.

The time it takes for a refund to appear depends on your card issuer, bank or payment provider. We will confirm the outcome of your request by email. If the original method cannot accept a refund, we will contact you about any available alternatives.

Current Team and Business support purchases do not renew automatically. You do not need to cancel a recurring payment for those purchases. If a separate signed agreement provides recurring services, use its cancellation procedure or ask us for help.

If a support purchase is refunded, the support services covered by that purchase may end. Refunding optional support does not by itself end available core CRM access. If you separately request workspace closure, export the records you need before closure.

For more information about your workspace and service access, see the Service Access Terms.

If Premier and your organization have signed an agreement that expressly sets different refund conditions, that agreement governs the services it covers. This policy does not limit any refund or cancellation rights that cannot lawfully be excluded.

Questions about this policy or an existing payment can be sent to legal@premiergm.com.