Find the answer, then get back to the work.
Search practical guidance for setting up Premier, managing customer work, building workflows, controlling access and using the complete available platform.
Go straight to the part of Premier you are working in.
Each topic leads to focused answers with practical steps, expected outcomes and related guidance.
Getting started
Set up Premier with a clear first workflow, clean records and an adoption plan your team can follow.
Workspace and account
Manage workspace settings, personal preferences, ownership and the routines that keep the system organized.
CRM and contacts
Build dependable customer records across contacts, companies, ownership, activity and structured fields.
Sales and pipeline
Configure opportunities, stages, values, follow-up and pipeline reviews around the way your team actually sells.
Projects and tasks
Turn commitments into organized delivery with projects, milestones, tasks, owners, dates and status.
Requests and forms
Collect incoming work in a structured way and move it from intake to assignment, resolution and history.
Workflows and automation
Automate repeatable routing, reminders and updates without making the operating process harder to understand.
Approvals
Create visible decision paths with clear reviewers, status, comments and a useful record of what was decided.
Customer portals
Give authorized external users a focused place to view, submit and collaborate on the information shared with them.
Files and documents
Keep documents connected to the customer, project, request or operating record that gives them meaning.
Reporting and dashboards
Build useful operating views from connected records so teams can move from a metric to the work behind it.
Teams and permissions
Give people the access they need for their role while keeping ownership and administrative responsibility clear.
Inventory and operations
Organize items, quantities and operating history alongside the work and teams that use them.
Integrations and data
Import, export and connect information deliberately so each important record has a clear source of truth.
Product access
Understand available Premier access, what is included, account changes and where service access terms live.
Troubleshooting and security
Resolve common access, loading, record and reporting issues while keeping sensitive account actions controlled.
The questions teams usually need first.
Files and documents
Keep documents connected to the customer, project, request or operating record that gives them meaning.
How do I upload a file to the right record?
Attach a document to the customer or work item that explains why the file exists.
Why should files stay connected to projects, requests or customers?
Keep documents meaningful by preserving the record, owner and workflow around them.
How should file versions be managed?
Make the current working document clear while preserving important historical context where version history is available.
How should files be shared internally?
Use the connected record as the shared location instead of distributing uncontrolled copies to every participant.
How do I keep files organized without creating folder sprawl?
Use record relationships and clear naming so documents can be found through the work they support.
What should I do with an outdated or incorrect file?
Replace, remove or clearly supersede documents so teams do not act on information that is no longer current.
How do file permissions relate to record access?
Keep document visibility aligned with the customer or work context users are authorized to see.
What should I check if a file will not upload?
Resolve common upload issues by checking the file, session and supported workspace controls before retrying repeatedly.
Answers that apply across the platform.
01Is Premier only a CRM?
No. CRM and sales are part of Premier, but the platform also connects projects, requests, tasks, workflows, approvals, files, portals, inventory and reporting so customer context can remain attached to the work that follows.
02Can one person use Premier?
Yes. Premier can start with one professional or a small team. The useful approach is to begin with the records and workflow you need today, then add users, permissions and connected processes as operating complexity grows.
03Do I need to configure every module before launch?
No. Start with one complete workflow and the few modules it requires. A smaller launch is easier to understand, test and adopt, and you can connect adjacent modules after the first process is dependable.
04Can I import existing data?
Premier supports imports for supported records. Clean and map the source first, test a representative sample and bring active data across before large volumes of historical information that users may rarely need.
05Can customers access Premier?
Where customer portals are enabled, authorized external users can access the information and actions shared with them without receiving the same internal workspace visibility as your team.
06How should I handle permissions?
Start with the smallest access each role needs to perform its real responsibilities. Keep administrative rights limited, review external access regularly and reassess roles when people change teams or leave.
07Should I automate a process immediately?
Usually not. Run the process manually until the trigger, ownership and expected outcome are clear. Then automate stable, deterministic steps such as supported assignment, reminders or status changes.
08How do I keep reporting accurate?
Use consistent fields, owners and statuses in the source records. When a number looks wrong, trace it back to the underlying records and fix the workflow that produces the data instead of maintaining a separate correction spreadsheet.
09Where can I see service availability?
Use Premier's System Status page for current service availability. If a problem appears limited to one browser, user or record, follow the relevant troubleshooting article in this help center.
10How do I contact Premier for help?
Use the contact page and include the workspace, module, record type and outcome you are trying to achieve. For troubleshooting, include the approximate time, visible error and a record identifier when available, but never send passwords or one-time codes.
11How is Premier priced?
Yes. Every workspace gets the complete software platform with no paid software tiers, per-user software pricing or feature paywalls. Signup does not require a credit card.
12Where do I check what is included?
Use the Platform page and current product documentation for Premier's real capabilities. CRM, sales, projects, requests, workflows, approvals, files, portals, inventory, dashboards, reporting, audit history and integrations are part of the same software platform.
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